About this Policy
What we need
‘Living Away’ is what is known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information.
This does however include:
Why we need it
We collect different information depending on your relationship with us or your contact with us. We need to tell you what we use your information for and the legal grounds for which we must use this information.
In broad terms, we use your data for the following purposes:
When you interact with our website, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our website visitors use our website to enable us to create a better user experience or content and to inform our marketing:
We need to know your basic personal data in order to provide you with accommodation services in line with your booking. We will not collect any personal data from you we do not need in order to provide and oversee this service for you. Except where we send you information on Special Offers etc on a legitimate interest basis.
The web forms on our website and connected booking system software will collect the information upon submission, we then use this information in order to contact yourself as per your request.
What we do with it
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties other than marketing companies we use (and only then for analysis purposes) have access to your personal data unless the law allows them to do so.
We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
Do you transfer data outside the European Economic Area (EEA)?
We do not transfer any data outside of the EEA.
How long we keep it
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 2 years after which time it will be destroyed. Your information we use for marketing purposes on a legitimate interest basis will be kept by us until you notify us that you no longer wish to receive this information.
What are your rights?
You may request a correction or update your personal information at any time by emailing firstname.lastname@example.org
Please include your name, address and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person and can contact you to verify your identity should this be necessary. We encourage you to promptly update your personal information if it changes and we will action these as quickly as we reasonably can.
We will securely retain your information for as long as is reasonably necessary and in accordance with law applicable at the time. If you wish to submit a request that your data be deleted, please email us using email@example.com
You have the right to receive a copy of the personal information that we hold about you. Please email us using firstname.lastname@example.org if you wish to exercise this right.
If you are receiving marketing from StayLets, you can unsubscribe at any time by emailing us at email@example.com
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
How to get in touch with us?